TITO STYLE

Terms and Conditions

Last updated: 4 September 2026

1. Introduction

Welcome to TITO STYLE. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully. If anything is unclear, please contact us before booking.

2. Definitions

"Agreement" means these Terms and Conditions, together with any service agreement, proposal, quotation or invoice we issue to you.
"Client" means the individual or entity purchasing services from TITO STYLE.
"Services" means the styling and consultancy services provided by TITO STYLE.
"Stylist" means TITO STYLE.
"ACL" means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

3. Term of Agreement

(a) This Agreement begins on the date the Client accepts these Terms or books a service, whichever is earlier, and continues until the Services are completed or the Agreement

is terminated under these terms.

(b) The Agreement may be extended or terminated by mutual consent in writing.

4. Provision of Services

(a) TITO STYLE agrees to provide the Services as outlined in the relevant service agreement, proposal, quotation or invoice.

(b) The Stylist will:

perform the Services with due care, skill and diligence, to the standard reasonably expected of a professional in the industry;
use suitably qualified personnel to deliver the Services;
use reasonable efforts to complete the Services by any agreed date; and
notify the Client promptly of any material delay.

5. Fees and Payment

(a) Fees for the Services are as set out in the relevant service agreement, proposal, quotation or invoice.

(b) Payment terms are as stated on the invoice. Unless the invoice states otherwise, payment is due within seven (7) days of the invoice date.

(d) Private services (private styling, special occasion styling, wardrobe consultations, personal shopping and related services): a deposit of 50% is payable at the time of booking

to secure the appointment. The balance is payable no later than seven (7) days before the service commences. The deposit secures the booking and reserves time that TITO

STYLE may otherwise allocate to other clients. If the Client cancels, the deposit may be retained only to the extent of TITO STYLE's reasonable costs and losses arising from the

cancellation (see clause 6). If the Client extends a service on the day by mutual consent, the additional time is payable on the day. An additional invoice will be issued and is

payable immediately, unless otherwise negotiated and agreed in writing between TITO STYLE and the Client.

(e) Corporate, commercial, visual merchandising, workshop, speaking and ongoing consultancy engagements: payment terms are as specified in the relevant invoice,

quotation, proposal or written agreement, and may differ from the private client terms above.

(f) Invoices will include all information required for GST purposes.

(g) If an account remains unpaid after its due date, TITO STYLE may charge interest on the overdue amount at 10% per annum, calculated daily, together with any reasonable

debt recovery, collection, legal or administrative costs actually incurred. Interest accrues until the account is paid in full.

(h) If travel by personal vehicle is required to provide the Services, travel is charged at 50% of the Stylist's hourly rate plus the prevailing ATO cents per kilometre rate (currently 91

cents per kilometre for the 2026 to 2027 income year), to cover travel time and running costs.

6. Cancellations and Refunds

(a) The Client may cancel a booking by written notice to TITO STYLE.

(b) On cancellation by the Client, TITO STYLE may retain so much of any deposit or fees paid as reflects work already performed and reasonable costs or losses incurred as a

result of the cancellation. Any balance will be refunded.

(c) Where the Client cancels with limited notice, the reasonable costs retained may include time reserved that cannot be reallocated.

(d) Unless otherwise agreed, prepaid services must be used within twelve (12) months of the booking date.

(e) Nothing in this clause limits any right the Client has to a refund or remedy under the ACL where a consumer guarantee has not been met (see clause 9).

7. Intellectual Property

(a) All materials created by TITO STYLE in providing the Services remain the property of TITO STYLE unless otherwise agreed in writing.

(b) The Client is granted a non-exclusive, royalty-free licence to use those materials for personal use only.

8. Confidentiality and Privacy

(a) TITO STYLE will keep confidential all personal information provided by the Client.

(b) The Stylist handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in accordance with the TITO STYLE Privacy

Policy.

(c) Personal information is used only to provide the Services and is not disclosed to third parties without the Client's consent, except as required or permitted by law.

9. Consumer Guarantees and Liability

(a) Nothing in this Agreement excludes, restricts or modifies any guarantee, right, condition, warranty or remedy that the Client has under the ACL or any other law that cannot l

awfully be excluded. Where a consumer guarantee applies and cannot be excluded, but TITO STYLE can limit its liability for a failure to comply, TITO STYLE's liability is limited,

at its option, to supplying the Services again or paying the cost of having them supplied again.

(b) Subject to clause 9(a), and to the maximum extent permitted by law, TITO STYLE's total liability arising out of or in connection with the Services is limited to the fees paid by

the Client for the Services, and TITO STYLE is not liable for any indirect or consequential loss.

(c) Styling recommendations are professional advice. Subject to clause 9(a), the Client is responsible for their own final decisions and purchases.

(d) Subject to clause 9(a), the Client agrees to indemnify TITO STYLE against claims, damage or expense arising from the Client's own acts or omissions, other than to the extent

caused by TITO STYLE.

10. Termination

(a) TITO STYLE may terminate this Agreement with immediate effect if the Client materially breaches it and, where the breach can be remedied, fails to remedy it within a

reasonable time of being asked to.

(b) The Client may terminate by written notice. On termination, TITO STYLE may retain fees for Services performed and reasonable costs incurred as a result of the termination.

Clause 6 applies to any deposit.

11. Dispute Resolution

(a) The parties will first attempt to resolve any dispute through good-faith negotiation.

(b) If the dispute is not resolved, the parties will attempt mediation before commencing legal proceedings. Nothing in this clause prevents a party from seeking urgent relief

from a court.

12. Governing Law

This Agreement is governed by the laws of the State of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

13. Amendments

TITO STYLE may amend these Terms from time to time. The version in force at the time of booking applies to that booking. Amendments do not affect bookings already accepted.

14. Code of Conduct

(a) The Stylist will act professionally and ethically at all times.

(b) The Client acknowledges that styling is a professional advisory service, not therapy or counselling.

15. Loaned Garments and Independent Usage

(a) All garments loaned by TITO STYLE (clothing, shoes, accessories and jewellery) are the Client's responsibility while in the Client's possession. Any damage must be reported

immediately by text message to TITO STYLE with photographs. The Stylist will notify the designer. Where a loaned item is lost or damaged beyond fair wear and tear while in

the Client's care, the Client is responsible for its replacement value. An invoice will be issued and is payable within seven (7) days.

(b) All items must be returned in original condition, packed as issued, with swing tags reattached and each swing tag placed in a plastic bag per look.

(c) Dry cleaning, if required, will be arranged by the Stylist in consultation with the designer. Costs will be invoiced to the Client and are payable within seven (7) days of the

invoice.

(d) When returning items by post, the Client must use Express Post, email the tracking number to the Stylist, and include the requested number of 5kg prepaid satchels in the

parcel for returns to the designer. If the Client does not take out insurance and the parcel is misplaced, lost or damaged in transit, the Client is liable for the full

recommended retail price (RRP) of any or all affected items. An invoice will be issued to cover the designer's loss and is payable immediately

(e) Earrings must be cleaned with antibacterial wipes after use, reattached to their swing tags, and returned in original condition.

(f) Where garments or styling services are featured in the Client's social media content, the Client agrees to credit and tag TITO STYLE using the provided handles and any

additional credits instructed.

16. Images and Publicity

(a) TITO STYLE may take photographs or video during the Services for its portfolio, marketing and social media.

(b) TITO STYLE will obtain the Client's consent before publishing any image in which the Client is identifiable. The Client may withdraw that consent for future use at any time by

written notice.

17. Gift Vouchers

(a) Gift vouchers are valid for three (3) years from the date of issue, in accordance with the Australian Consumer Law, and the expiry date will be shown on the voucher.

(b) Gift vouchers are not redeemable or exchangeable for cash, in whole or in part, and no change or cash refund is given on any unused balance.

(c) Gift vouchers may be redeemed towards any TITO STYLE service, subject to availability and these Terms and Conditions. Any amount exceeding the voucher value is payable

by the Client at the time of booking.

(d) Gift vouchers are non-refundable and non-transferable unless otherwise agreed in writing. TITO STYLE is not responsible for vouchers that are lost, stolen or damaged after

issue.

18. Contact

For any questions about these Terms and Conditions, please contact:

TITO STYLE Brighton, Victoria 3186, Australia hello@titostyle.com